We are #hiring for #Service Desk SupportL1 for MouriTech !!!
Location : Hyderabad
Job: Service Desk SupportL1
Experience : 4 years( 2 years of Technical Support & 2 years of Service Desk)
Salary : up to 6 LPA
Job Title : Service Desk Support L1
Required Skills :
• Troubleshooting, and problem analytical skills
• Professional customer service skills, and proficient
• Windows & Macintosh Client and Server environments
• Solid understanding of Active Directory, DNS, and TCP/IP for advanced end-user issue troubleshooting
• Knowledgeable on network topologies, Internet provider technology, to troubleshoot with ISP
• Strong troubleshooting ability on Windows and Macintosh laptops/desktops for standard application issues, network issues, printer issues, hardware issues, etc.,
• Fluency in English – Speak, Read, Write – Technical Process documentation
• Microsoft Office suites for both Windows & MAC operating systems
• Good knowledge on O365 – User account creation/modification/deletion, and perform education for end-users and troubleshooting on Office setup issues
• Strong ability to present thoughts, metrics & presentation, thru MS Excel, Word, & PowerPoint
• Handles escalated tickets
if interested please share you resume to anushac.in@mouritech.com
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