We are #hiring for #Service Desk SupportL1 for MouriTech !!!
Location : Hyderabad
Job: Service Desk SupportL1
Experience : 4 years( 2 years of Technical Support & 2 years of Service Desk)
Salary : up to 6 LPA
Job Title : Service Desk Support L1
Required Skills : 
•   Troubleshooting, and problem analytical skills
•   Professional customer service skills, and proficient 
•   Windows & Macintosh Client and Server environments
•   Solid understanding of Active Directory, DNS, and TCP/IP for advanced end-user issue troubleshooting
•   Knowledgeable on network topologies, Internet provider technology, to troubleshoot with ISP 
•   Strong troubleshooting ability on Windows and Macintosh laptops/desktops for standard application issues, network issues, printer issues, hardware issues, etc.,
•   Fluency in English – Speak, Read, Write – Technical Process documentation
•   Microsoft Office suites for both Windows & MAC operating systems
•   Good knowledge on O365 – User account creation/modification/deletion, and perform education for end-users and troubleshooting on Office setup issues
• Strong ability to present thoughts, metrics & presentation, thru MS Excel, Word, & PowerPoint
•   Handles escalated tickets
if interested please share you resume to anushac.in@mouritech.com