Exp : 1-5 years
Notice : immediate to 30 days
Job location : Mumbai
We are looking Service Desk with international voice experience (UK and US preferred) and should have supported technical issues/queries over call, email and chat.
Job description for GSD:
· Candidate should have good knowledge of active directory and account management tools.
· Should have good troubleshooting skills for Windows 8 and 10 OS and PC hardware / peripherals (including printers, docking stations).
· Should be flexible for rotational and night shifts.
· Should have good command over ServiceNow or relevant ticketing system.
· Should have good knowledge of RSA tokens, VPN and Citrix remote environments.
Interested candidates, please share your updated resume at indrani-t@hcl.com
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